Delivery information for your AllSports order:
UK Mainland Delivery
Please allow 2-4 days for Standard UK Mainland Delivery
Orders over £30
We offer FREE UK Standard Mainland Delivery for all orders over £30. All orders are sent via a Royal Mail Tracked or DPD service.
Orders less than £30
We have two standard UK Mainland delivery rates, depending on the weight and size of your order.
- Royal Mail Tracked Large Letter: £2.50
- Royal Mail Tracked Parcel: £3.50
If you need your order quicker we also offer a DPD courier service:
- DPD Next Day: £5.95
- DPD Next Day before 12pm: £9.95
DPD Courier orders must be placed before 2pm Monday-Friday for next working day delivery. Orders received after 2pm will be processed the next working day You'll be able to review and select your preferred delivery option at the checkout before placing your order.
Special Orders
Please note if your order contains a special order item (i.e. signed memorabilia) that your order will only be sent via DPD Courier.
Please allow 7-10 days for delivery for Special Orders.
UK Highlands and Islands
All Orders
We have two standard delivery rates, depending on the weight and size of your order.
- Royal Mail Tracked Large Letter: £2.50
- Royal Mail Tracked Parcel: £3.50
If you need your order quicker we also offer a DPD courier service:
- DPD 2 Day Parcel: £14.95
You'll be able to review and select your preferred delivery option at the checkout before placing your order.
Special Orders
Please note if your order contains a special order item (i.e. signed memorabilia) that your order will only be sent via DPD Courier Service. Please allow 7-10 days for delivery for these orders.
Europe
We ship to the following countries. Please note that the delivery rate depends on the weight and size of your order:
| Germany |
£3.20 - £8.00 Standard delivery via DHL Global Mail £17.00 Courier delivery via UPS |
| Austria, Belgium, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain Sweden |
£4.50 - £12.00 Standard delivery via DHL Global Mail £22.00 Courier delivery via UPS |
International
We ship to the following countries. Please note that the delivery rate depends on the weight and size of your order:
| Australia, Canada, Japan, United States |
£6.50 - £23.00 Standard delivery via DHL Global Mail £30.00 - 50.00 Courier delivery via UPS |
| New Zealand, India |
£8.50 - £20.00 Standard delivery via Royal Mail £30.00 - 50.00 Courier delivery via UPS |
How to request a refund or return from AllSports:
We really hope you love the items you receive, but in the unlikely event you would like to return all or part of your order please follow our guidelines below:
Step 1
All purchased items may be returned for a full refund within 14 days of placing your order.
If you'd like to request a refund please email returns@allsportsofficialmerch.com or fill in our contact form with details of your order (inc. Order reference number) and the item(s) you'd like to return. Please also let us know the reason for your return/refund request.
Step 2
When our customer service team has confirmed you are eligible to return the item(s) simply return your goods unused and in their original packaging to:
AllSports Official Merch, Wynbury, Main Street, West Witton, Leyburn, DL8 4LR
You will be responsible for paying for the return postage unless your order is faulty or defective, in which instance our team will happily provide you with a FREE postage label.
Step 3:
Within 7 days of receiving your returned goods our team will email you to confirm and receipt and issue you with a refund. Your refund will be returned to the original Credit / Debit Card or PayPal account you used to place your order with.
Our terms & conditions of sale:
By placing an order at AllSports Official Merch you are agreeing to our Terms & conditions. For our full applicable Terms of Sale please refer to our Terms & Conditions of Sale.
GDPR and secure handling of your data:
We take securely handling customer data seriously. By placing an order at AllSports Official Merch you are agreeing to our Privacy Policy. For our full applicable terms please refer to our Privacy Policy.
Our refund & returns policy:
In our policy the following words shall have the following meanings:
- “Seller” means AllSports Official Merch,
- “Buyer” means the organisation or person who buys Goods from the Seller;
- “Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller;
- “Delivery date” means the date specified by the Seller when the Goods are to be delivered;
- “Goods” means the articles to be supplied to the Buyer by the Seller;
- “Price” means the price set out in the list of prices of the Goods maintained by the Seller as amended from time to time or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by the Seller or as may apply in accordance with these conditions;
Returns / Cancellations
- It may not always be possible for the seller to amend or cancel a buyer’s order, as it may have already been dispatched.
- Once the buyer receives the goods on the delivery date, they should inspect it, notify the seller and ask to return the goods if required.
- The buyer should do this by emailing returns@allsportsofficialmerch.com but they must make sure that they do it within 14 days.
- If the buyer does not return the goods within this time period they will not be eligible to return them.
- the buyer is responsible for paying for the return of the goods and should cover the price of returning the goods.
- the seller is not obliged to refund the cost of returning the goods to the buyer;
- If the buyer does return the goods within this period, the Buyer is only eligible to do this if the goods are:
- 7.1 unused;
- 7.2 in the same condition that the buyer received it in;
- 7.3 in the original packaging that was provided by the seller;
- 7.4 have proof of purchase by the buyer;
- Goods must be returned to: AllSports Official Merch, Wynbury, Main Street, West Witton, Leyburn, DL8 4LR
Reporting Faulty Goods
- Once the buyer receives the goods on the delivery date, they should inspect it and notify the seller and ask for a refund if required.
- The buyer should do this via returns@allsportsofficialmerch.com but they must make sure that they do it within 30 days.
- If the buyer does not ask for a refund within this time period they do not have to be refunded by the seller.
- If the buyer does ask for a refund within the time period, it will then be at the seller's discretion whether the goods needs to be returned by them so that further investigation can take place. If this is the case:
- 4.1 - the seller should notify the buyer when they have received the returned goods;
- 4.2 - the seller should give updates to the buyer on the status of the refund once they have received the goods.
- If the refund is approved by the seller, they should refund using the original method of payment by the buyer within 7 days.
- If the item is required to be returned, a free post label will be provided by the seller.
- the seller should notify the buyer when they have received the returned goods;
- the seller should give updates to the buyer on the status of the refund once they have received the goods.
- Goods requested to be returned must be returned using the postage label provided and sent to: AllSports Official Merch, Wynbury, Main Street, West Witton, Leyburn, DL8 4LR
